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Mall City Mechanical

On a mission to become the “most sought after mechanical contractor in the Midwest,” MCM has doubled in size over the past few years. But, they began to feel the weight of their outdated, manual processes. Instead of using a typical software vendor, the owners of MCM partnered with SPARK to design and build a strategic custom management platform that would help them streamline operations. The result is a mobile app that even the toughest field crew has readily adopted.
Mall City Mechanical
Project Breakdown

Innovative Contractor Improves Efficiency with Custom Mobile App

The Challenge

With a growing team and number of job sites to manage, MCM’s management was bogged down in information coming from several different formats. Frustrated with the rigidity of off-the-shelf software, MCM’s owners knew there had to be a better way.

A collaborative Assessment process with their SPARK team led to a reimagined workflow that would be easy-to-use and also connect automatically to their accounting system (CompterEase). 

Mall City Mechanical truck at a worksite.
Project Breakdown
  • Large
  • Custom Web and Mobile
Timeline
  • 2 Month Assessment

  • Phased Dedicated Development
Size of Team
  • 1 PM, 1 UX Designer
  • 3 Developers
  • 1 Systems Analyst
KPIs
  • 100s of Data Entry Hours

  • Automated Each Month

The Solution

Leveraging the business-first approach from their SPARK team, MCM was able to make sure the adoption of their custom solution by their field and office users was embedded into the process.

The new app has been a game-changer for efficiency and data accuracy.

The app’s adoption by field workers is just one part of the project’s success. The difference the mobile app has made for their back office is also clear, saving the payroll manager about 10 hours a week in processing and entering time.

As a dedicated software development partner, SPARK is now helping MCM add custom modules for their Services team and continuing to identify new opportunities for tech. 

Mall City Mechanical
Services provided
Technology used
Client Review
"We tried off-the-shelf tools that solve a large group of people’s problems. But they just weren’t user-friendly or didn't do the things we needed. It wasn’t effective or efficient at all for us. We still had to create a lot of workarounds. We needed to create something that serves OUR company and OUR guys, not what serves thousands of others. Having something user-friendly is key for adoption. All MCM projects are now connected through our custom app. Teams out in the field are able to just pull up the information they need to enter time. We're now automating versus doing manual, double data entry for 200 people.
Julie from Mall City Mechanical
Julie Vlietstra

Contact SPARK today to see how we can help! We've launched hundreds of projects across dozens of industries.

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