Faithful Companion

The owners and local operators at fast-growing Faithful Companion were looking for a way to bring tens of thousands of monthly orders into a single digital flow. SPARK created a custom business management system with intuitive web and mobile apps tailored to the unique B2B/B2C services of the scaling company.
Custom website design for Faithful Companion built by SPARK
Project Breakdown

SPARK Enables Firm to Serve More Markets with Digital Transformation

The Challenge

To get out from under inefficiencies, Faithful Companion’s leaders knew they needed to ditch the paper ordering forms and update a manual dispatch process.

SPARK mapped a dynamic digital flow, designed prototypes, and validated the solution with feedback from team members ranging from front desk admins to drivers.

Faithful Companion blog image
Project size
  • Large /Complex
  • Web and Mobile Software
  • 18 – 24 Months
Size of Team
  • 1 PM, 1 UX Designer
  • 1 Systems Analyst
  • 4 Developer
  • Able to open several new locations each year

The Solution

Working closely with Faithful stakeholders to understand short and long-term business needs, SPARK built systematic integrations including dispatch and GPS automation (Verizon Connect) as well as financial dashboards (Quickbooks).

The practical system captures service and product orders from a customer portal, manages order fulfilment, syncs drag-and-drop driver assignments, processes consumer payments at delivery, and alerts employees to specific actions needed to ensure completion of the same-day service.

Faithful Companion mobile website design by SPARK
Services provided
Technology used
Client Review
"Our scalable platform increases the capacity of existing staff and facilitates new locations coming online with just a few clicks. It's highly customized to the way we do business and allows us to better serve our customers in a difficult time. SPARK is our partner of choice because of great service coupled with very competent people. We're very pleased."
Tom Rood from Faithful Companion
Tom Rood
Chief Operating Officer

Contact SPARK today to see how we can help! We've launched hundreds of projects across dozens of industries.

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