Project Breakdown
SPARK Enables Firm to Serve More Markets with Digital Transformation
The Challenge
To get out from under inefficiencies, Faithful Companion’s leaders knew they needed to ditch the paper ordering forms and update a manual dispatch process.
SPARK mapped a dynamic digital flow, designed prototypes, and validated the solution with feedback from team members ranging from front desk admins to drivers.
Project size
- Large /Complex
- Web and Mobile Software
Timeline
- 18 – 24 Months
Size of Team
- 1 PM, 1 UX Designer
- 1 Systems Analyst
- 4 Developer
KPIs
Able to open several new locations each year
The Solution
Working closely with Faithful stakeholders to understand short and long-term business needs, SPARK built systematic integrations including dispatch and GPS automation (Verizon Connect) as well as financial dashboards (Quickbooks).
The practical system captures service and product orders from a customer portal, manages order fulfilment, syncs drag-and-drop driver assignments, processes consumer payments at delivery, and alerts employees to specific actions needed to ensure completion of the same-day service.
Services provided
- Assessment
- Wireframing
- Prototyping
- Custom Software Development
- Mobile App Development
Technology used
- PHP
- jQuery
- MySQL
- AWS
- Codeigniter
- Native iOS/Android
- Twilio
- Stripe
- Google Geocoding API
Client Review
